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FAQ

Is PayPal Safe?
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For those who are not tech savvy and have concerns about PayPal please note the following.

1. They are just as safe as an online bank transfer

2. They are government approved and regulated.Please visit their website for more information PayPal Safety.

How does the shipping calculation work?
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Shipping is predominately calculated on weight (although there is a volumetric aspect). The Lighter the items the more cost effective the shipping (our lightest products are the freeze-dried feijoa wedges and the powder).

How long does international post take?
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During the Covid-19 pandemic some post is delayed. An email with your tracking number is sent to the email address you provide at the check out. From this tracking number you can see where your parcel is.

My NZ parcel is showing that it has not been picked up yet.......
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Heather's Feijoas is based on the farm where the feijoas grow. We usually process and pack your order on the day it’s received but it may take two or three days before we go to town to post it.